Shipping Information

Shipping Policy
At JC Golf Balls, we strive to offer fast and reliable shipping, ensuring your products arrive in excellent condition. Please review our Shipping Policy to understand how we handle your orders.

1. Shipping Regions
   We currently ship within Canada. If your location is not listed, please contact us for further assistance.

2. Processing Time

• Orders are typically processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification once your order has been shipped.

3. Shipping Methods and Costs

 

• Shipping costs will be calculated and displayed at checkout based on your location and chosen shipping method.

 

• Free shipping is available on orders over $20, depending on your region.

4. Estimated Delivery Time

Delivery times depend on your location and the selected shipping method. Typical delivery estimates are:

• Standard Shipping: 5 to 10 business days.
• Expedited Shipping: 3 to 5 business days.

Please note that these are estimates, and delays may occur due to factors outside our control, such as customs processing or carrier delays.

5. Tracking Your Order
   Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
   You can use this tracking number to monitor the status and estimated delivery date of your order.

6. International Shipping
   For orders shipped outside of Canada, additional customs fees, taxes, or import duties may apply. These fees are the responsibility of the recipient and will not be covered by JC Golf Balls.
   International shipments may experience longer delivery times due to customs clearance procedures.

7. Lost or Damaged Packages
   If your order is lost in transit or arrives damaged, please contact us immediately at sales@jcgolfballswholesale.com.
   We will work with the shipping carrier to resolve the issue and may offer a replacement or refund depending on the situation.

8. Address Errors
   Please ensure that your shipping address is accurate before placing your order. JC Golf Balls is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
   If you realize you’ve entered an incorrect address, please contact us as soon as possible, and we will do our best to update the address before the order is shipped.

9. Returns Due to Failed Delivery
   If a package is returned to us due to an incorrect address, missed deliveries, or other reasons, we will notify you. You will have the option to reship the order (additional shipping fees may apply) or request a refund (minus the original shipping fees).

10. Contact Us
    If you have any questions or concerns about our shipping policy, feel free to reach out to us at:

JC Golf Balls
2255 St. Laurent Blvd #205G
Ottawa, ON K1G 4K3
+1 (343) 630-4903
sales@jcgolfballswholesale.com